RIZEN FZE LLC primarily provides travel and tourism services. Most purchases therefore do not involve the physical shipment of goods, and travel documents are delivered electronically.
1. Payment Confirmation
After a successful online payment, you will receive payment confirmation electronically. Confirmation may be provided through one or more of the following: a website confirmation page, email, SMS, WhatsApp, or an electronic invoice or receipt.
Payment confirmation is generally generated or communicated shortly after a successful transaction.
If you do not receive confirmation, please contact RIZEN before attempting another payment, to avoid duplicate transactions.
2. Booking Confirmation
Payment confirmation and booking confirmation may be separate.
A successful payment confirms that funds have been received or authorised. The underlying travel service is considered finally confirmed once the applicable booking confirmation has been issued.
Depending on the service, you may receive an airline e-ticket, hotel voucher, tourism programme confirmation, Umrah programme confirmation, transport confirmation, booking reference, electronic voucher, or an invoice or receipt.
3. Electronic Delivery
Travel documents and service confirmations are delivered electronically to the email address, telephone number, WhatsApp number or customer account provided during the booking process. No delivery fee applies where documents are delivered electronically.
4. Delivery Time
Payment confirmation is normally provided within a few minutes of a successful payment. Final travel documents may require additional processing time depending on the service and supplier — typically within 24 to 72 hours for standard bookings, and longer where visas, permits or supplier confirmations are involved.
Where a specific issuance or confirmation period applies to your booking, you will be informed accordingly at the time of booking.
5. Incorrect Contact Information
You are responsible for providing an accurate email address and telephone number. RIZEN is not responsible for delays caused by incorrect contact details supplied by the customer. Please also check your spam or junk folder before contacting us about a missing confirmation.
6. Payment Without Final Availability
Travel inventory may change rapidly. If payment is received for a service that subsequently cannot be confirmed, RIZEN will contact you and provide the available options, which may include an alternative service or a full refund of the amount paid for the unconfirmed service.
7. Physical Delivery
In the limited cases where a physical item is sold through our e-commerce activity, applicable delivery times, delivery charges and coverage areas will be stated on the relevant product page before purchase.
8. Assistance
If you have completed payment but have not received confirmation, please contact payments@rizen.ae or info@rizen.ae.
Please provide your name, booking or order number, payment date and transaction reference where available.