These Terms and Conditions govern your use of the RIZEN FZE LLC website (rizen.ae) and the purchase or booking of any service offered through our platform.
By accessing our website, submitting a booking request, or making a payment, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
1. Company Information
This website is owned and operated by RIZEN FZE LLC, a Free Zone Establishment registered with the Sharjah Publishing City Free Zone Authority under Trade Licence No. 4431376.01, with its registered office at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
The United Arab Emirates is our country of domicile, and the governing law shall be the local laws of the United Arab Emirates. Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the competent courts of the United Arab Emirates.
2. Our Services
RIZEN provides and/or facilitates travel and tourism-related services, which may include tourism programmes, Umrah travel programmes and arrangements, flight bookings, hotel bookings, ground transportation, tourism consultancy, and other travel-related services.
Some services are provided directly by RIZEN, while others are fulfilled by third-party suppliers including airlines, hotels, transport companies, tour operators and other travel service providers. Where RIZEN acts as an intermediary, our role is to arrange the service on your behalf with the relevant supplier.
3. Prices and Currency
Prices displayed on our website, in quotations, on invoices and on payment pages state the applicable currency in each case.
We accept payment in currencies supported and approved by our payment service provider, including UAE Dirhams (AED) and US Dollars (USD), where applicable.
The final amount and currency are displayed to you before payment is completed. Any foreign exchange fees, cross-border fees or charges imposed by your own bank or card issuer are your responsibility and are not controlled by RIZEN.
4. Payment
We accept online payment using supported payment methods, which may include Visa and Mastercard debit and credit cards, and other methods made available through our authorised payment service provider.
Payment must be made using a valid payment method belonging to you or which you are authorised to use. RIZEN reserves the right to request verification of the cardholder's identity where required for fraud prevention.
Successful payment does not by itself constitute final confirmation of a travel service unless a booking confirmation, voucher, ticket or other applicable confirmation has been issued.
5. Booking Confirmation
A booking is considered confirmed only once the required payment has been successfully received and RIZEN or the relevant service provider has issued the applicable confirmation. Depending on the service, this may take the form of an electronic ticket, hotel voucher, tourism programme confirmation, transport confirmation, booking reference, or written confirmation by email or WhatsApp.
6. Accuracy of Customer Information
You are responsible for providing accurate and complete information when making a booking. For travel services, passenger names and details must match the passport or travel document exactly.
RIZEN is not responsible for additional charges, name-correction fees, booking problems, denied boarding or other consequences arising from incorrect or incomplete information provided by the customer.
7. Passports, Visas and Travel Requirements
Unless expressly included in the purchased service, you are responsible for holding a valid passport, visa, permits, vaccinations, travel insurance and any other documentation required for your journey.
Entry and travel requirements may change without notice. You are responsible for verifying the latest requirements with the relevant embassy or authority before travelling. Where a visa service is included in your package, this will be stated in writing in your booking confirmation.
8. Third-Party Service Providers
Certain services are subject to the terms and conditions of third-party suppliers such as airlines, hotels, tour operators and transport companies.
By booking such services you also agree to the applicable supplier's terms, restrictions, fare rules, cancellation conditions and refund conditions, which will be made available to you on request.
9. Changes to Services
Travel schedules, hotel arrangements, transport, activities and other components may occasionally change due to operational circumstances or circumstances outside our reasonable control, including weather, airline schedule changes, supplier availability and government regulations.
Where this occurs, RIZEN will notify you of material changes and assist with the alternatives made available by the supplier.
10. Customer Conduct
You agree to use our website and services lawfully, and not to submit fraudulent bookings, use unauthorised payment methods, or attempt to interfere with the security or operation of the website. RIZEN reserves the right to refuse or cancel a booking where fraud or misuse is reasonably suspected.
11. Prohibited and Sanctioned Countries
RIZEN will not trade with, or provide services to, individuals, entities or countries subject to applicable OFAC, United Nations, UAE or other relevant international sanctions and restrictions.
12. Minors
Customers under the age of 18 may not register as users of the website or transact on the website without the involvement and authorisation of a parent or legal guardian. Bookings including minors must list a responsible accompanying adult.
13. Transaction Records
Cardholders and customers are advised to retain a copy of all transaction records, booking confirmations, invoices, and RIZEN's applicable policies and terms.
14. Account Security
You are responsible for maintaining the confidentiality of your account details, passwords and credentials, and for preventing unauthorised access to your account. Please notify us immediately at support@rizen.ae if you believe your account has been accessed without your authorisation.
15. Refunds and Cancellations
Refund and cancellation eligibility depends on the service purchased and the applicable supplier's rules. Please review our Refund Policy and Cancellation Policy before completing a purchase.
16. Limitation of Liability
To the extent permitted by applicable law, RIZEN's liability in connection with any booking is limited to the value of the amount paid to RIZEN for the affected service.
RIZEN is not liable for indirect or consequential losses, or for acts or omissions of third-party suppliers, save where such liability cannot be excluded under UAE law.
17. Intellectual Property
All content on rizen.ae — including text, logos, images, itineraries and design — is the property of RIZEN FZE LLC or its licensors and may not be reproduced or used commercially without written permission.
18. Website Information
We make reasonable efforts to keep prices, descriptions and availability accurate. However, travel inventory and pricing may change in real time.
If an obvious pricing, availability or technical error occurs, RIZEN reserves the right to contact you before final confirmation and to offer the available options, including a full refund of any amount paid.
19. Amendments
RIZEN may update these Terms and Conditions from time to time to reflect operational, regulatory or service requirements. Changes become effective when published on this website.
20. Contact
For questions regarding these Terms and Conditions, contact info@rizen.ae.