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Rizen

Privacy Policy

How Rizen collects, uses and protects your data.

Last updated: August 2026

1. Data we collect

Contact data: name, email, mobile number.

Booking data: trip details, traveller names, passport details, room and meal preferences.

Payment data: we store only the transaction reference and status — never full card numbers.

2. How we use it

To deliver your booking, issue tickets and vouchers, and coordinate with suppliers.

To communicate with you about your request via WhatsApp and email.

To meet legal, tax and accounting obligations.

3. Sharing with third parties

We share the minimum data required with fulfilling suppliers (hotels, airlines, transport operators) and payment gateways.

We never sell your personal data for marketing purposes.

4. Data protection

Access is role-restricted; passport data is visible only to authorised staff.

Traffic is encrypted and sensitive links (quotes, payment links) are time-limited.

5. Retention and your rights

Booking records are kept for the period required by accounting regulations, then archived or destroyed.

You may request access to, correction of, or deletion of your data by contacting us.

6. Cookies

We use essential cookies to run the site, remember your language and measure performance in aggregate.

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